must be involved, the creation of a single parent ticket can trigger automated child tickets assigned to different owners, each with their own status, but containing pertinent information from and linked to the parent ticket. ![]() For example, events such as a new hire, where multiple departments - HR, facilities, IT, finance, etc. With the ability to link SolarWinds Web Help Desk tickets together in parent-child relationships, IT pros can now easily track multiple related tasks for automated business processes. Specifically, new to SolarWinds Web Help Desk is the ability to create automated parent-child relationships between help desk tickets, enabling easy-to-use, ticket-based project management while DameWare Remote Support now features Microsoft ® Active Directory ® integration. ![]() AUSTIN, TX-(Marketwired - May 20, 2015) - SolarWinds ( NYSE: SWI), a leading provider of powerful and affordable IT performance management software, today announced updates to its SolarWinds® Web Help Desk ® and DameWare® Remote Support products to better facilitate business processes and streamline remote troubleshooting and management.
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